1. Who we are

GranGuard provides scam-defense education, tools, and support for individuals and families.

Contact: support@granguard.org, 456 Mission Street, San Francisco, CA 94105

2. What we collect

• Account data: name, email, login credentials, plan selection, and family/sponsored member relationships if you invite others.
• Payment data: processed by our payment provider; we store limited billing metadata (plan, status, last 4, expiry month/year).
• Service usage: course progress, quiz responses, interactions with tools (e.g., scam checker submissions), support chats you initiate.
• Device & analytics data: IP address, device/browser type, and usage events when analytics cookies are accepted. We do not sell data.
• Communications: emails or support messages you send us.

3. How we use your information

• Provide and maintain the service (accounts, authentication, course delivery, family management).
• Process payments, manage subscriptions, and send billing notices.
• Send service communications (receipts, important updates, security notices).
• Improve the service and content (analytics when you consent to non-essential cookies).
• Provide support and respond to your requests.
• Protect against fraud, abuse, and security threats; comply with legal obligations.

4. Legal bases (UK/EU)

• Contract: to provide the service you request.
• Legitimate interests: security, service improvement (where consent is not required), fraud prevention.
• Consent: non-essential cookies/analytics; certain marketing communications.
• Legal obligation: tax, accounting, compliance.

5. Sharing

We share data only with service providers who help us operate GranGuard, under data protection agreements:

• Payment processing and billing providers.
• Cloud hosting, analytics (if you consent), email delivery, and customer support tools.
• Family / sponsored plans: supporters may see limited activity summaries for members they sponsor (e.g., course completion).
• Legal, security, or compliance disclosures when required by law or to protect rights and safety.

We do not sell personal data.

6. Cookies and similar technologies

We use essential cookies for security, authentication, and site functionality. With your consent, we use analytics cookies to understand usage and improve the experience. See the Cookie Policy tab for details and controls.

7. Data retention

• Account data: kept while your account is active. If you cancel, we retain minimal records for legal, security, and accounting requirements.
• Billing records: retained as required by tax and accounting laws.
• Analytics data: retained according to provider defaults; we minimize or anonymize where possible.

8. Security

We use industry-standard security measures (encryption in transit, access controls, logging). No system is perfect; please protect your credentials and let us know about any suspected issues.

9. International transfers

If data is transferred outside your region, we use appropriate safeguards (e.g., Standard Contractual Clauses) where required.

10. Your rights

• Access, correct, or delete your personal data (subject to legal retention requirements).
• Withdraw consent for non-essential cookies/analytics at any time.
• Object to or restrict certain processing, where applicable.
• Data portability for information you provided, where applicable.
• UK/EU users: you may lodge a complaint with your local supervisory authority.

To exercise rights, contact us at support@granguard.org.

11. Children

GranGuard is for adults (18+). If you believe a child provided us data, contact us and we will delete it.

12. Changes

We may update this policy. Material changes will be highlighted with a new “Last updated” date and, where appropriate, additional notice.

13. Contact

GranGuard

Email: support@granguard.org

Address: 456 Mission Street, San Francisco, CA 94105