Question 1

So what is GranGuard, exactly?

Accepted Answer

GranGuard focuses on the human side of security, where families are often left unprotected. Every member gets access to our online training platform, essential security tools, monthly threat updates, printed guides, and real support when they need it.

It’s modern digital safety, delivered in a way that actually fits everyday life.

Question 2

Do I need this if I already have antivirus software?

Accepted Answer

Yes. Antivirus protects your computer from viruses, but it can’t stop you from sending money to a scammer or giving away your banking details over the phone. GranGuard helps you spot the manipulation tricks scammers use to bypass traditional security measures.

Question 3

Which topics are covered in the training?

Accepted Answer

Our training content is built around several core competencies proven to help families stay safe online:

• Scam Psychology & Mental Defence: why smart people fall for scams, the emotional manipulation tactics criminals use, and how to stay calm and sceptical under pressure.

• Scam Radar: how to spot early warning signs across phone calls, texts, emails, and websites.

• Fact Finder: simple methods to verify information, double-check legitimacy, and avoid rushed mistakes.

• Privacy Protector: how your data gets exposed, what scammers can gather about you, and how to reduce your digital footprint.

• Tech Navigator: everyday digital literacy: settings, accounts, security basics, and confidence using devices.

• Finance Monitor: spotting financial scams, understanding fraud patterns, and knowing how to respond.

Question 4

Is the training difficult or time-consuming?

Accepted Answer

Not at all. Everything in GranGuard is designed to be approachable. Lessons are short, jargon-free, and come in different formats so you can learn in the way that feels most natural. And if you get stuck or need clarification, our team is here to help.

Question 5

Do I need to be tech-savvy to use this?

Accepted Answer

We built GranGuard specifically for people who find technology frustrating or confusing. There is nothing to install, no complex settings to configure, and no jargon to learn. If you can open an email or read a letter, you have all the technical skills you need to benefit from GranGuard.

Question 6

What's the difference between Individual and Family?

Accepted Answer

Individual is for one person. Family covers up to two parents (or other family members) plus a free Sponsor account for you. The Sponsor account includes extras like progress insights and conversation guides.

Question 7

Can I sign up just one parent and add another later?

Accepted Answer

Absolutely. Start with one, add your other parent whenever you’re ready.

Question 8

What if my parent already has an account and I want to sponsor them?

Accepted Answer

Contact us and we’ll help you link the accounts. No need to start over.

Question 9

Can I see what my parent is learning?

Accepted Answer

With the Family Plan, you get progress insights—so you can see what they’ve completed without hovering or logging into their account. It’s visibility without micromanaging.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. No contracts, no cancellation fees. You can cancel anytime from your account settings and you’ll get a confirmation email. You keep access until the end of your current billing period; there are no surprise shutdowns mid-cycle.

Question 11

Is there a free trial?

Accepted Answer

We offer a 30-day money-back guarantee on annual plans. If it’s not right for you, contact support within 30 days and we’ll refund you in full. Monthly plans don’t include this guarantee, so choose annual if you want the risk-free window.

Question 12

What happens when I cancel?

Accepted Answer

You keep access until the end of your current billing period. Monthly plans aren’t refunded mid-cycle; annual plans are refundable within the 30-day guarantee window. After that, your account becomes inactive but your progress stays saved. If you want data removed instead of paused, just ask and we’ll delete it per our Privacy Policy.

Question 13

Do prices ever go up?

Accepted Answer

If pricing changes, we provide advance notice and apply it at your next renewal. Annual plans keep their rate through the end of the paid term; changes only start on renewal.

Question 14

What if I get a suspicious message and don't know what to do?

Accepted Answer

Use our link checker tool for a quick assessment. If you’re still unsure, send us the details (without clicking links or downloading files) and we’ll walk you through next steps. We’ll never ask you to give remote access to handle a suspicious message. If anything feels urgent, call your bank first, then contact us.

Question 15

Is there phone support?

Accepted Answer

Yes. Members can request a callback from our team if you prefer to talk to a real person. We’ll verify your account, schedule a time, and walk you through your question—no cold calls and no upsells.

Question 16

What if my parent needs extra help getting set up?

Accepted Answer

We’re happy to help. Contact support and we’ll schedule a patient, step-by-step walkthrough. We focus on plain language and only ask for what’s needed to get them comfortable. If they prefer phone support, we can arrange a call.

Question 17

Is my information safe?

Accepted Answer

Yes. We encrypt data in transit (TLS) and encrypt sensitive data at rest. Access is limited to a small, vetted team for support purposes only, and we never sell or rent your information. For the specifics on what we collect and how it is protected, see our Privacy Policy.

Question 18

Do you monitor my online activity?

Accepted Answer

No. GranGuard is educational—we don't install software, require remote access, or track your browsing, emails, or device activity. We only see what you share in your account (for example, your profile or questions you submit) so we can provide support, and you can request deletion per our Privacy Policy.

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